Refund policy

Your satisfaction is our top priority. We understand that sometimes items may not meet your expectations or may be damaged during transit. Our Refund & Return Policy is designed to provide you with a hassle-free process for returns, exchanges, and refunds.

 

Return Eligibility

To be eligible for a return or exchange, please ensure the following conditions are met:

1. The item must be unused and in the same condition as you received it.
2. The item must have been purchased through the SinuCleanse.com website.
3. The item must be in its original packaging.
4. The return request must be initiated within 30 days of the delivery date.

 

Return Process

To initiate a return or exchange, please follow these steps:

1.   Contact our customer support team at  cs@ascentconsumerproducts.com or 888-547-5492 with your order number and a brief description of the issue.
2.   Pack the item securely in its original packaging and include a copy of your order confirmation.
3.   Ship the package to the address provided by our customer support team.

Please note that customers are responsible for return shipping costs unless the item is damaged or defective upon arrival.

 

Refunds

Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If your return is approved, a refund will be processed, and a credit will be applied to your original method of payment within 5 business days.

  

Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return or exchange, please do not hesitate to contact us at cs@ascentconsumerproducts.com or 888-547-5492. Our team is committed to providing you with exceptional customer service, and we are always here to help.