Shipping policy

We are committed to providing our customers with a seamless shopping experience. This Shipping Policy outlines the details of our shipping process to ensure you receive your orders quickly and efficiently. Please take a moment to review the information below to understand our shipping terms and conditions.

 

Shipping Destinations


  1.   Domestic Shipping: We ship our products to customers within the United States. All orders are shipped via reliable carriers to ensure your package arrives safely and on time.
  2.   International Shipping: We are proud to offer international shipping to Canada. Please note that customers are responsible for any customs fees, duties, or taxes imposed by their respective countries.

 

Processing Time


All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. We will notify you of any delays.

 

Shipping Rates & Delivery Estimates


Shipping charges for your order will be calculated and displayed at checkout. Shipping rates and delivery estimates vary depending on the shipping destination and selected shipping method. Please note that delivery delays can occasionally occur due to factors beyond our control, such as customs clearance or carrier delays.

 

Domestic Shipping


  • Standard Shipping: [3-7 business days]

 

International Shipping


  • Standard International Shipping: [7-21 business days]
  • Please note that these are estimated delivery times and are not guaranteed.

 

Order Tracking


Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this tracking number to monitor the progress of your package. Please note that it may take up to 24-48 hours for the tracking information to update.

 

Customs, Duties, and Taxes


For international orders, customers are responsible for any customs fees, duties, or taxes applied by their respective countries. SinuCleanse is not responsible for any fees, delays, or package seizures caused by customs authorities.

 

Damaged or Lost Packages


In the unfortunate event that your package arrives damaged or is lost in transit, please contact us immediately at cs@ascentconsumerproducts.com or (888) 547-5492. We will work with you to resolve the issue and, if necessary, process a refund or replacement.